Treasury Advisory Webinar
Strengthen the Way You Deliver Treasury Services
Treasury Officer Roundtable: Helping Customers Address Fraud Trends and Tools gives financial institution professionals a practical understanding of treasury management products, agreements, sales, implementation, and risk controls.
The session focuses on areas where treasury relationships frequently create exposure: unclear authority, product misuse, inadequate limits, weak agreements, fraud risk, inconsistent onboarding, and service-implementation gaps.
Participants will examine needs assessment, product selection, agreements, onboarding, limits, monitoring, customer education, and relationship review. The discussion connects policies and regulatory expectations with day-to-day procedures so employees can make consistent, well-documented decisions and understand when additional review or escalation is necessary.
Through practical examples, common scenarios, and implementation guidance, attendees will learn how to deliver treasury services that meet customer needs while maintaining clear responsibilities and effective controls.
Where Treasury Relationships Can Break Down
Unclear Authority
Confusion over who may initiate transactions, approve changes, or authorize treasury services can create operational and fraud risk.
Product Misuse
Treasury products may be used in ways that do not match the customer's business model, expected activity, or risk profile.
Inadequate Limits
Transaction limits that are poorly established or not reviewed over time can expose both the customer and institution to loss.
Weak Agreements
Outdated or incomplete agreements may fail to clearly define responsibilities, security controls, and customer obligations.
Fraud Exposure
Weak authentication, inconsistent callbacks, social engineering, account takeover, and control overrides can increase exposure.
Implementation Gaps
Poor onboarding, incomplete documentation, and inconsistent setup procedures can create avoidable risk from day one.
What the Webinar Will Cover
Key Takeaways
Explain Core Treasury Products
Build a stronger understanding of common treasury management products, customer use cases, and the operational risks associated with each service.
Match Services and Controls to Risk
Align treasury services, transaction controls, approval requirements, and limits with customer activity and risk.
Strengthen Agreements and Documentation
Improve authority documentation, service agreements, implementation records, and evidence of customer acceptance.
Communicate Fraud Responsibilities
Help customers understand fraud threats, their responsibilities, and the security tools and controls available to them.
Review the Relationship Over Time
Reassess transaction performance, limits, service use, fraud exposure, and changing customer needs throughout the relationship.
Connect Policy to Everyday Treasury Decisions
Treasury management risk is rarely created by one issue alone. Problems often develop when sales, implementation, operations, fraud prevention, agreements, limits, customer education, and ongoing review are not aligned.
This webinar is designed to help financial institution professionals connect formal policies and regulatory expectations with the practical decisions employees make every day.
A More Consistent Treasury Advisory Process
Attendees will leave with practical ideas for improving needs assessment, product selection, onboarding, documentation, customer communication, fraud controls, monitoring, escalation, and ongoing relationship review.
Who Should Attend?
This webinar is designed for financial institution professionals whose responsibilities touch treasury management, payments, fraud prevention, operations, compliance, risk, or commercial customer relationships.
| Treasury Management Officers | Treasury Sales Professionals | Commercial Bankers |
| Relationship Managers | Deposit Operations | Payments Operations |
| Fraud Professionals | Compliance Officers | Risk Management |
| Branch Management | Digital Banking Teams | Operations & Executive Management |
Build Stronger Treasury Relationships and Better Controls
Join FI Learning Group on Thursday, October 22 from 1:00–2:00 PM ET.
REGISTER FOR THE WEBINAR
Placitas, NM 87043
505.300.8658
service@filearninggroup.com