P2P Payments Under Regulation E:
Authorization, Fraud and Error Resolution

Tuesday, October 6, 2026

As peer-to-peer payment platforms like Zelle, Venmo and Cash App continue to dominate the digital landscape, financial institutions face growing compliance and operational risks under Regulation E.

P2P payments move fast. Regulation E still applies.

From unauthorized transfers to consumer error disputes, financial institutions must navigate complex expectations around error resolution, liability and customer protections — all while balancing fraud prevention and customer experience.

This timely webinar will unpack the regulatory obligations imposed by Regulation E in the P2P environment, including recent CFPB guidance and enforcement trends.

Participants will gain clarity on how to apply Regulation E definitions to fast-moving payment technologies and leave with actionable strategies for updating policies, training frontline staff and mitigating risk.

Why this matters

✓P2P disputes are increasingly common and often difficult to classify.

✓Authorization and fraud scenarios can create very different Regulation E outcomes.

✓Error-resolution timelines and provisional credit obligations can create operational exposure.

✓Frontline teams need clear procedures for fast-moving digital payment disputes.

What You'll Learn

Practical guidance to help your institution apply Regulation E consistently in today's P2P environment.

Coverage & Authorization

Understand which P2P transactions are covered by Regulation E and how “unauthorized” transfers are defined.

Error Resolution

Learn how to handle disputes, error-resolution timelines and provisional credit requirements.

Fraud & Liability

Review recent CFPB guidance on P2P fraud, including when banks may be liable versus when consumers may bear responsibility.

Real-Time Payment Challenges

Explore the compliance challenges of Zelle and other fast-moving P2P and real-time payment platforms.

Policies & Procedures

Get practical recommendations for updating disclosures, internal procedures and employee training.

Operational Consistency

Strengthen the way frontline, operations, fraud and compliance teams coordinate on P2P payment disputes.

Who Should Attend?

This webinar is designed for financial institution professionals responsible for consumer payments, fraud, compliance, disputes and customer service.

Compliance & Regulatory

Deposit Operations

Fraud & Financial Crime

Payments & Digital Banking

Risk Management

Internal Audit

Branch & Contact Center Teams

Training & Procedure Owners

Be ready for the next P2P dispute.

Join FI Learning Group for practical guidance on Regulation E, authorization, fraud and error resolution in today's P2P environment.