FIES™
Financial Institution Reg E Specialist
Build the practical knowledge needed to interpret and apply Regulation E across today's electronic payments environment. FIES™ brings together electronic fund transfers, unauthorized transactions, error resolution, debit cards, ACH, investigations, disclosures and consumer protection into one comprehensive professional certification.
Register for FIES™ Complete the certification online and on your schedule.Build Stronger Regulation E Expertise
Regulation E affects some of the most common—and often most challenging— customer interactions financial institutions manage. Unauthorized debit card transactions, ACH disputes, account takeovers, electronic errors and consumer claims require employees to understand both regulatory requirements and the operational processes used to investigate and resolve them.
The Financial Institution Reg E Specialist (FIES™) certification is designed to help financial institution professionals build a practical understanding of Regulation E and the Electronic Fund Transfer Act, including coverage, disclosures, consumer liability, error-resolution requirements and investigative responsibilities.
FIES™ goes beyond memorizing regulatory language. Learners develop a framework for applying Reg E requirements to real-world situations, recognizing key deadlines, documenting investigations and making more consistent decisions when electronic fund transfer disputes arise.
Professional Development That Fits Your Schedule
FIES™ is 100% online and self-paced, allowing busy financial professionals to strengthen their Regulation E expertise without being tied to scheduled classes.
Register Online
Enroll in FIES™ and begin building your Regulation E knowledge.
Learn at Your Pace
Complete the certification around your own professional schedule.
Earn Your FIES™
Complete the certification requirements and demonstrate your Reg E expertise.
Why Become a Financial Institution Reg E Specialist?
Strong Reg E professionals understand the regulation, the operational process and the customer experience that surrounds every electronic fund transfer dispute.
Understand the Regulation
Build a stronger understanding of Regulation E coverage, requirements, consumer protections, liability rules and key compliance obligations.
Handle Errors Correctly
Learn how to evaluate claims, apply required timelines, investigate alleged errors and document decisions consistently.
Reduce Compliance Risk
Understand how stronger procedures, documentation, training and controls can reduce regulatory, operational and customer-service risk.
What You'll Learn
FIES™ develops practical knowledge across the Regulation E requirements, dispute processes and electronic payment scenarios financial institution professionals face every day.
Understand the purpose, scope and key requirements of Regulation E and the Electronic Fund Transfer Act.
Learn which transactions fall within Regulation E and how coverage applies across different payment channels.
Examine unauthorized electronic fund transfers, consumer liability and the factors that affect how claims are evaluated.
Understand the required steps, deadlines, investigation standards and notification obligations involved in resolving Reg E errors.
Apply Regulation E concepts to common debit card claims, unauthorized transactions and customer disputes.
Explore how Regulation E applies to consumer ACH transactions, unauthorized activity and error claims.
Learn when provisional credit may be required and how timing, investigation and communication requirements affect the process.
Understand key disclosure requirements, periodic statement expectations and consumer notification responsibilities.
Build stronger processes for gathering information, documenting findings and supporting consistent Reg E decisions.
Examine how modern digital fraud and credential compromise can intersect with Regulation E claims.
Understand the Regulation E requirements that apply to certain consumer international remittance transfers.
Connect policies, procedures, training, investigation practices and documentation into a more consistent compliance process.
Who Should Earn FIES™?
The Financial Institution Reg E Specialist certification is designed for professionals who interpret, apply, investigate, support or oversee Regulation E requirements within banks, credit unions and other financial institutions.
From Regulation to Real-World Application
Regulation E can appear straightforward until a real customer dispute arrives. Was the transaction unauthorized? Does the claim qualify as an error? What timeline applies? Is provisional credit required? What must the institution investigate, document and communicate to the consumer?
FIES™ is designed to help learners work through those questions with greater confidence. Rather than focusing only on regulatory text, the certification connects the requirements to practical investigation, operations and customer-service scenarios.
Participants build the knowledge needed to recognize Reg E issues, understand key deadlines, evaluate claims, document decisions and contribute to a stronger, more consistent compliance process.
100% Online. Completely Self-Paced.
Reg E responsibilities often fall to professionals already balancing customer service, investigations, compliance, payments and operational demands. FIES™ is designed specifically for working financial institution professionals and can be completed entirely online.
There are no scheduled classes to attend. Learners can progress through the certification when it works best for them, making it easier to fit professional development around daily responsibilities.
The flexible online format also makes FIES™ an effective training option for financial institutions seeking to build more consistent Regulation E knowledge across compliance, operations, payments, fraud and customer-facing teams.
FIES™ Certification FAQs
What does FIES™ stand for?
FIES™ stands for Financial Institution Reg E Specialist, a professional certification from FI Learning Group focused on Regulation E, electronic fund transfers, error resolution and consumer protection within financial institutions.
Is FIES™ a live certification program?
No. FIES™ is delivered 100% online and is completely self-paced. There are no scheduled classes to attend, so learners can progress through the certification according to their own schedule.
How long does the FIES™ certification take to complete?
The Financial Institution Reg E Specialist (FIES™) certification takes approximately 12 hours to complete. Because the program is 100% online and self-paced, you can complete the coursework over several sessions and progress according to your own schedule.
Do I need to work in compliance to earn FIES™?
No. FIES™ is valuable for compliance professionals as well as deposit operations, payments teams, fraud investigators, branch leaders, customer service staff, risk professionals and others who handle electronic fund transfer issues or disputes.
What does the FIES™ certification cover?
FIES™ covers Regulation E, the Electronic Fund Transfer Act, unauthorized electronic fund transfers, consumer liability, error resolution, debit card disputes, ACH transactions, provisional credit, disclosures, investigations, digital banking issues and remittance transfers.
What makes FIES™ different from basic Regulation E training?
FIES™ connects regulatory requirements to the actual operational and investigative decisions financial institution professionals make. Learners develop a more practical understanding of how Reg E applies to real customer claims and electronic payment disputes.
Who benefits most from the FIES™ certification?
FIES™ is especially valuable for professionals who want to strengthen their Regulation E knowledge, improve dispute-handling consistency, better understand error-resolution requirements or prepare for expanded compliance, operations, fraud, payments or leadership responsibilities.
Can financial institutions use FIES™ for employee development?
Yes. Because FIES™ is online and self-paced, financial institutions can use the certification to build consistent Regulation E knowledge across compliance, deposit operations, payments, fraud, branch banking and customer service teams.
Become a Financial Institution Reg E Specialist
Build stronger Regulation E expertise, improve your ability to handle electronic fund transfer disputes and earn the FIES™ professional credential.
Register for FIES™
Placitas, NM 87043
505.300.8658
service@filearninggroup.com